Please, contact us at:

• This e-mail address is being protected from spambots. You need JavaScript enabled to view it   if you are an existing customer and have support enquiries,
• This e-mail address is being protected from spambots. You need JavaScript enabled to view it   if you want to know more about our support services, or
• Call us on +353 (0)1 278 8750

DANÚ customers can avail of various support services. Our support offerings range from our standard support package (business hours coverage) to the premium support package (24 x 7 coverage). We also provide customized support packages that are tailored to your needs.

DANÚ’s support goals are:

• To provide an efficient support network for our customers.
• To provide concise informaiton to our clients and partners to ensure they can support the DANÚ solutions, to enable customers to support themselves as much as possible and to ensure a close co-operation on resolving any issues.
• To have a dedicated internal support team working within an efficient support framework with well-defined and best-of-breed support processes.

Our support chain consists of 3 entities:

1. The Customer which would provide First-Line Support
2. Second-Line Support Organisation
3. Third-Line Support Organisation